Shipping policy
At Brunello Cucinelli, we are committed to delivering your order with the utmost care, efficiency, and elegance. This Shipping Policy outlines our delivery methods, timeframes, costs, and related terms.
1. Shipping Destinations
We ship to most countries worldwide. If your country is not listed at checkout, please contact our Customer Care team for assistance.
2. Delivery Options and Timeframes
We offer the following delivery services:
| Service Type | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 3–7 business days | Available in most countries |
| Express Shipping | 2–5 business days | Selected regions only |
| Complimentary Shipping | On qualifying orders | See below |
Delivery times are estimated from the dispatch date, not the order date. All shipments are handled with premium logistics partners.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
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Complimentary shipping & returns on all orders.
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Express Shipping may incur an additional fee.
4. Order Processing Time
Orders are typically processed within 1–2 business days. During high-demand periods, processing times may be extended.
You will receive an email confirmation with tracking details once your order has been shipped.
5. Duties and Taxes
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European Union: All duties and VAT are included in the final price.
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International Orders (non-EU): Local customs duties and taxes may apply and are the responsibility of the customer.
We recommend checking with your local customs office for more information.
6. Delivery Notes
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A signature may be required upon delivery.
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We do not ship to P.O. boxes or freight forwarding addresses.
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In case of delivery failure due to incorrect address or recipient unavailability, additional charges may apply.
7. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can track the status of your shipment through the carrier’s website.
8. Lost or Damaged Items
If your package is lost or arrives damaged, please contact our Customer Care team within 7 days of delivery. We will investigate and provide support or a replacement where applicable.